Live agent - Survey link

[poornimanar]

I need a help on the post chat survey, 
I have created a record in survey designer and added that into my queue-post chat survey record ,Its now triggering the survey link but it is happening only when user ends the chat not when agent ends the chat.
I have also checked the box requester ended and it still does not work.
Could someone please help how can this be fixed?

[GlideFather]

Ahoy @poornimanar,

could you possibly share some configuruations you made? and the assessment trigger to review?

[poornimanar]

Hi @GlideFather ,

Thank you for your response.

I have created a record in the Survey Designer, which in turn created a record in the asmt_metric_type table. In the Introduction field, I have provided the Feedback Hub link. Additionally, I configured the trigger condition as shown in the screenshot, which automatically created a Business Rule.

I then added this same record to the queue-level post-chat survey.

However, it appears that due to certain out-of-the-box ACL restrictions, there is inconsistent behavior:

• When an admin acting as an agent ends the chat, the user is able to receive the feedback link.
• When the user ends the chat, the feedback link is also displayed correctly.
• However, when a regular agent ends the chat, the user does not receive the feedback link or the closing message.

Could you please help identify how this can be resolved?

[GlideFather]

Ahoy @poornimanar,

it looks all good to me, also the Interval period is 0 (that's good), the only thing that could make some mess is the Trigger randomly checkbox, you can hover over to get the hint and decide whether to keep it true or change to false.

Aftert hat I am out of ideas 😵

[poornimanar]

Hi @GlideFather ,

Thanks for checking.
I have already tried with this checkbox and its the same.☹️