After using the methods described below our minimize button remained the X.
Using your article on how determining whether we are using Service Portal Agent Chat or Virtual Agent we are using Service Portal Agent Chat. (I’ve just included the link for ref)
https://www.servicenow.com/community/virtual-agent-nlu-articles/am-i-using-service-portal-agent-chat...
The method I have used is to go into Service Portal and select Service Portal ie sp .
I’ve gone down to the CSS Variables and entered :
.sp-ac-root button.sp-ac-btn.open:after {
content: "\f148"
}
From this article - https://www.servicenow.com/community/virtual-agent-nlu-articles/changing-the-virtual-agent-client-mi...
As this minus symbol is the exact result we are looking to achieve. Preferably with this option as we’d like to avoid making our own minus button image to use.
We’d also like to change the wording from Close Chat to Minimize Chat.
Thank you very much in advance I really appreciate hearing back from your other article. Your articles are very useful.
Joey
