Custom AI Agent Not Discoverable in Virtual Agent Interface

[varunagarwal83]

Hello Everyone,
We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.
We've successfully developed and tested the AI Agent. However, after activating it and assigning it to a Virtual Agent using the "Displays AI agent output in Virtual Agent (VA) conversations" setting, the agent does not appear in the Virtual Agent interface — not even under the "Show All Options" list.
Here are the steps we followed:

Provided the name, description, role, and instructions for the AI Agent.
Added our Subflow under the "Add tools and information" section.
Left the trigger section blank (not needed for our use case).
Set the status to Active and selected the target Virtual Agent.
Left the roles field blank for testing purposes.

When we query the Virtual Agent on the Service Portal, we receive the message:

"Unfortunately, there is not enough information available to address this query completely."

We’re unsure what configuration or setting might be missing to make the custom AI Agent discoverable and executable via the Virtual Agent. Any guidance or suggestions would be greatly appreciated!
Thanks in advance.

[palanikumar]

Hi,

Ensure below two are configured:

1) Assistants - Navigate to "Conversational Interface > Assistant" . Make sure atleast one assistant is on and it is configured for the Service Portal you are using

2) Evaluation Run - Evaluation run to be configured to ensure your custom AI Agent appear in the Virtual Agent. Got to your Agentic Workflow or AI Agent and go until the Test Interface.  After you type input text in Task text box you will see "Set up Evaluation run" button enabled. Click the button and configure it. Your AI Agent will appear in Virtual agent once this is configured. 

[varunagarwal83 · Accepted solution]

I raised a support ticket for this issue and got the reply 

"This Defect is already fixed in the Yokohama Patch 7 and Zurich Patch 1"

i updated my environment  from Yokohama Patch 4 to Zurich Patch 1, now my virtual agent is discovering all my AI agents which are published to VA