Hello Everyone,
We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.
We've successfully developed and tested the AI Agent. However, after activating it and assigning it to a Virtual Agent using the "Displays AI agent output in Virtual Agent (VA) conversations" setting, the agent does not appear in the Virtual Agent interface — not even under the "Show All Options" list.
Here are the steps we followed:
Provided the name, description, role, and instructions for the AI Agent.
Added our Subflow under the "Add tools and information" section.
Left the trigger section blank (not needed for our use case).
Set the status to Active and selected the target Virtual Agent.
Left the roles field blank for testing purposes.
When we query the Virtual Agent on the Service Portal, we receive the message:
"Unfortunately, there is not enough information available to address this query completely."
We’re unsure what configuration or setting might be missing to make the custom AI Agent discoverable and executable via the Virtual Agent. Any guidance or suggestions would be greatly appreciated!
Thanks in advance.
