chat back functionality from SNOW tickets via Live agent

poojayerpud
Tera Contributor

chat back functionality from SNOW tickets via Live agent 

3 REPLIES 3

Saloni Suthar
Mega Sage
Mega Sage

Can you please elaborate more?


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- Saloni

creating ticket once user click on chat with an agent in chatbot at present,

 

1. I am expecting that if same user come or agent who is resolving the ticket should have an option to re-open the same chat.

2. Else if user come back with same problem, it should not create a new ticket instead it should update work-note or additional comments of the existing ticket.

Rahul Priyadars
Giga Sage
Giga Sage