- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2021 09:52 PM
Hi,
I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Offline, the Agent is not getting the chat request and the end user is shown 'Routing to a live agent' message.
Any possible explanations for the above issue?
Thanks in Advance!
Solved! Go to Solution.
- Labels:
-
Agent Chat
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-14-2021 01:12 PM
This was a bug introduced in Quebec Patch 3 (PRB1500197). Install Quebec Patch 5 to fix it.
I can confirm we ran into the same issue and now that we're on Patch 7 in non-prod, the issue is gone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2022 06:49 AM
No - this was Agent Chat/Advanced Work Assignment.
p.s. Connect Support is now deprecated if you hadn't heard so everybody should be moving over to Agent Chat unless really necessary.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-15-2024 12:55 AM
Hi @Chris D
We are facing same issue in Utah patch 9. Will this issue get resolved in upcoming upgrade?
Else, is there any workaround to fix this issue?
Thanks in advance...!
