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Virtual agent greeting translation

Hi, I have written below code for Greetings in my VA setup topic. It is working fine normally but when translated it not working as expected. I have used multiple message keys here,  bottom gs.getMessage("Hi , im your.......)  translation is working...

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si21 by Tera Guru
  • 722 Views
  • 3 replies
  • 0 helpfuls

Resolved! Virtual Agent integration with Workday

Hello, I have the following three questions regarding the ServiceNow virtual Agent and Workday integration.. 1. Is it possible for employees to request time off, view time off balances, and view holiday schedules.? 2. Can employees search profiles an...

Chris Davis1 by Kilo Contributor
  • 1285 Views
  • 4 replies
  • 0 helpfuls

How to Implement Topic Recommendations

Does anyone have experience working with the Topic Recommendations plugin for Virtual Agent? I'm curious on how best to design and implement custom topics that have been identified using the analysis.  Since this feature requires a minimum of 10K rec...

Amy Lind1 by Giga Guru
  • 914 Views
  • 7 replies
  • 0 helpfuls

Virtual Agent scripts issues

Dear all, I found some issues related to Virtual Agent scripts: I used Script for Choice Value Expression in Reference Choice: Here, I just return the res for the next query, it works. Then I tried to assign res value to Script Variables: Then us...

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Resolved! Why is NLU Missing from VA Properties?

Hello, Our admins just set up a new San Diego instance. I created an update set of my VA topics (Quebec) and had them promote it to the new (SD) instance. However, the topics that have NLUs associated with them no longer have them and I can't see NLU...

Raj64 by Tera Guru
  • 1001 Views
  • 8 replies
  • 1 helpfuls