We are using Reference Choice control to check for HR cases for user. We notice that If the user has only 1 single active case, the VA displays a message to confirm if that is the case the user wants to check (see image below). Is there a way to modi...
Hey guys, I stuck at some point. Help me to understand where i can put the chat branding for virtual agent. I will be thankful for the resolution.
Hi Community, Question on transferring to Live Agent from the 3 dot menu (Contact Support menu). When transferring to a Live Agent from the Contact Support menu, does it use the same Setup Topic that is specified in the General Settings? The reason ...
Hi ! Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to go to topyc y and so on ...
Hi Community, Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues. If this is not possible, do you know if ...