connect to agent workspace queue via virtual agent

[Community Alums]

Hi Experts,

Need your guidance on one thing .

How to route  Virtual agent conversation on portal to Agent Workspace queue rather than Connect queue..

I tried to look into the example of Transfer to HR agent but currently it has script for moving to HR queue of connect .

Could anyone let me know if they have achieved it this , and a step by step process will be helpful.

NOTE : I have looked into docs but it is too much data and not able to identify which one matches my need so best would be if you can do step by step and show me by attaching snapshots

[rajneeshbaranwa]

Please go to Chat Setup in LHS navigation and change Global Fulfiller UI to agent workspace as shown below.

Please mark my answer correct/helpful, If it helped you

[Community Alums]

PFB the step by step guide to set up.

Set Up Agent Workspace for Virtual Agent

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh