Virtual Agent Integration
I'm working on to integrate virtual agent with MS teams. Can anyone provide any documents or materials that could help me in doing the integration?.
Forum Posts
Can there be 2 bots within same instance?
Hi, We have servcie now platform with same instance for both HR and ITSM.However, we want to have separate bots for both HR and ITSM. Is it technically possible?
Virtual agent Two way integration
Is there any way to implement two way integration. I.e the data flow from workday to Virtual Agent and Virtual Agent to workdayIf possible, can we create a topic block or action block so that it can be used in multiple flows of virtual agent.
Virtual Agent Rest API Live Agent responses not being sent back
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
Resolved! Live Agent receives my messages but I can't get a response.
I have been building an integration with a virtual agent using CCIF as a framework according to the ServiceNow documentation. In my external chat, I can start the conversation, receive the greeting, automatic messages, topics, I can select the "live ...
Resolved! Is it possible to get output from topic block?
Hello Experts, in virtual agent I have a topic block called "Survey" which I added to my setup topic. I would like to display link depending on choices made in survey. Is it even possible? Kind RegardsKuba
Live agent intent not available on my NLU model
I created a flow in Virtual Agent on my PDI (Washington release), but I can only see two intents in the list for the 'Setup Topics Model'. I want to use the Live Agent intent for my flow. Additionally, I see this error message on the home page:'Some ...
How to use single UI action at Form action and List action
Hi All,I have a requirement to create a UI Action(close task). This Ui action has to be available in both Form Action and List Action. Please suggest how to utilize both Form and List actions by using a single UI action creation.Best Regards,Pavan.
Is there a list how to configure VA demo for HR and IT?
hi all, Is there a psot with the list of steps how to configure VA demo for HR and IT? thanks,
How to pass tags in a new line JSON Format
Hello, I need to Pass tags <Remove>R</Remove> in a new line like below, I tried using \n but i am not able to add in a new line how do i pass ? "Content": [{"ID": "123","Name": "Name1"<Remove>R</Remove>}{"ID": "1234","Name": "Name2"}] Here is the s...
Virtual Agent API ( not getting complete agent info to the webhook, when live agent replies to user)
Hi,I am not getting complete agentInfo object("agentName" and "agentAvatar" is missing in the below screenshot) when the agent Replies, this JSON we are getting to a webhook, that we have configured in All>Outbound>RestMessage > VA bot to bot. Earlie...
Resolved! Content Field in POST Call REST Message
Hello All, Need help on how to pass array values into a JSON object dynamically,Below is the post method payload format i needed "Content": [{ "client": "123", "Name": " Name1 "},{ "client": "123", "Name": “Name2 "},{ "client": "123", "Name": "Nam...
Issue with Default Fallback Triggering for Untrained Utterances
Hi,Our requirement is to ensure that any untrained utterance a user provides should trigger the default fallback. However, we observed that even though the utterance "create account" hasn't been trained, the system responds with "Thank you for using ...
where is the "continue this topic" button configured?
Hi,We are experiencing the message "I want to be sure I got this right" is being triggered unexpectedly.And also we referred this below document(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1554738)which states that this mes...
Agent Chat closing automatically when ticket number entered
We are having an issue with Agent Chat where if a user or agent enters the ticket number in the chat then the chat is automatically closed. It appears what is happening is that the "Assocate Record" option is being engaged and associating the Interac...
