Forum Posts
Need to open knowledge article directly in new tab without showing snippet in AI Search
Hi everyone,So our requirement is: we use AI Search Topic Block to get results like Knowledge Articles and Catalog Items based on user input in Virtual Agent.When we select a Knowledge Article result, it currently shows a snippet with a "Read more" o...
url hibernates
Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this. We apologize for any inconvenience caused. Regards,dh ops h
Is it possible to add a line break in Dynamic Input Choice labels to display the full text?
In a Virtual Agent integration using Dynamic Input Choices, the label property of each option is rendered as single-line plain text.This means that:Special characters like \n (newline), <br> (HTML), or Markdown formatting (e.g., > ) are not interpret...
How to add Attendees into the Create Teams Meeting Action in Servicenow
Hi, Has anyone been able to set up the "Create Meeting" Action for Teams in Flow designer.I am trying to add a single user to the attendee field, but I dont know how it is expecting the data to come from as it is asking for an object array . I have ...
Resolved! Trying to display RITM variables in a VA Notification
Hello all, I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant i...
Demo Video of ServiceNow Integration with MS Teams for HRSD Case Management ( HR Agent connecting )
Looking for Demo Video of ServiceNow Integration with MS Teams for HRSD Case Management ( HR Agent connecting with the Employee through MS Teams)
Now Assist Enhanced Chat features are not working
Hi,We are on Xanadu Patch 9 and enabled an Enhanced Chat feature however few of the enhanced chat features are not working us: 1. Ask a follow up link in search results are not clickable for us2. Chat pinning icon beside resize icon is completely mi...
Blocking attachments in teams
I've posted this in the Teams community but not getting any responses:Does anyone know if this is possible? I'm looking for the topic to update or a way to block attachments from being added when not in a topic regarding the task. I see that when a ...
Virtual Agent Search Still Displays Hidden Catalog Items & Record Producers Make Non-Conversational
In my ServiceNow instance, I’ve marked specific catalog items and record producers as Make as non-conversational, but they continue to show up in Virtual Agent search suggestions. I need to completely hide these from VA, as they’re not meant for conv...
Extraction of Entity Value in script Action
Hello All, I'm using Dispatcher and Target topic approach for password related issues such as Synch password, Reset Password or Change Password. "Password Issue" being a dispatcher topic discoverable by NLU while target topics are not set to be disco...
I enabled dynamic translation with ServiceNow as Translator Service- Getting unable to translate err
Hello friends- I have enabled Dynamic Translation in Yokohama Version. Using the default translator service of ServiceNow. I have added the language code mapping to one different table as well. Still I am getting this error. Screenshot attached. Un...
Resolved! Virtual Agent - Hide the widget based on user's country
Hi All, How do we hide the Virtual Agent portal widget for certain users based on user's country? Please provide your inputs. Thank You,
Tracking Failed Messages from Live Agent to Primary Chatbot via Virtual Agent API
We're currently using the Virtual Agent API to integrate ServiceNow as a secondary chatbot, and we've successfully established a connection with our primary chatbot.However, we're facing a challenge. We need a way to track when a message sent from a ...
Virtual Agent - AI Search - undefined sys_id on KB results
Currently setting up Virtual Agent on our Employee Centre and having some issues with the AI Search - Fallback. The fallback seems to work as expected, returns catalogue items and I can open them as expected. The issue im having is with Knowledge Bas...
