Can VA Chat Survey be made optional
hi I have used post chat survey. Issue is , it is mandatory for each user .Please suggest , if we can make it optional. ThanksUjjwal
Forum Posts
branding in now mobile
Hi team, For now mobile, we want to change the colours and add branding to it. Anyone has idea how to do it.I went to the Mobile App Theme table (sys_sg_client_theme) gave the respective colours but not reflecting in the now mobile
Send Virtual Agent Notification to the Primary On-call User in Xandau Release
Hello Everyone, I have created a topic in Servicenow Virtual Agent which takes incident number as an input. Once provided, it lists down actionable items like assign it to self, update the work notes, change the state of an incident. The logic for th...
Approval Notification Report
Hello, I am looking for full guidance how to extract a report covering the ¨Approval Requests Notification¨ available in the ServiceNow Virtual Agent (connected on MS Teams), with the following reports: 1. Volume of Request Notifications sent2. Vol...
[Virtual agent]Topic Block date/time output becomes null when creating Incident on the mail flow
Hi everyone,I'm facing an issue with passing a date_time value from a reusable Topic Block to my main flow in Virtual Agent. My goal is to capture a date from the user in a topic block and then use that date to populate subject field on a new inciden...
Resolved! NLU expert feedback loop
Hello, My custom NLU model is not showing under expert feedback loop to give feedback. How should i add my model under "expert feedback loop". Can someone help me out here?
Virtual Agent Shorten responses
Hi everyone,I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ide...
"Servicenow For teams" Employee Center authorizing error
Dear all, I am working on the IT Servicenow Management integration. I have followed all steps in this documentations, when I download manifest and upload the customised app in Teams, I can't not only chat but also can't display employee center: I d...
VA Expert feedback Loop & Irrelevant-utterances help needed
Hello everyone in the community! We need help with our NLU model. It's small, with only three intents initially. We have trained the model to detect these intents and it does this well. We have created a test set with many expressions that are irrele...
Is it possible to skip topic confirmation for just one topic in Virtual Agent
Hey, I want to know how "Ask user if topic VA chose is correct" is triggered, is there a way i can control it form coming up for particular topic?We created a check ticket status topic, it shows you directly the incident card if you give the number. ...
Dialog Act not working after enabling in Virtual Agent topic not detected in Yokohama release.
I am currently working on ServiceNow Yokohama release and trying to enable Dialog Act for a Virtual Agent topic. I have turn on "Enable Dialog Intelligence" in the topic properties, and NLU is active. However, it's not working as expected in the Serv...
NLU Model not Shown in Drop Down List for Irrelevance Detection
Hello everyone, We're on Xanadu. When I go into NLU Workbench and select "Irrelevance Detection", I do not see the model I'm looking for under the "Not relevant to the VA model" drop-down list. The model I'm looking for is trained and published. Any...
Virtual Agent (Lite) Configuration
Good Morning all, I was wondering if anyone is able to assist me with the below. Currently, we are running the 'Lite' version of Virtual Agent within our instance, and we are facing a few issues. The main issue at the moment, is the Contextual Search...
Resolved! How to extract the Entity Value from the Virtual Agent Search Text
Does anyone know how to extract the below value in the Virtual Agent Designer? I found that I can use "vaSystem.getSearchText()" to get the entire search text which in this example was "What is the status of INC0462117" and then I could write a scrip...
Can you update Record Producer Variables from the submitted Record Fields
Hi All We courrently have a record producer where variables are mapped to fields on the table. We have had to map the varaibles to fields so that we can trigger notifications and also aid in reporting ( reporting is slow and time consuming when acces...