I am trying to add logic to a Virtual Agent topic block to handle the case where the end user requests a transfer to a live agent, agents are available, but no agents respond in their given timeline, effectively "timing out" the chat. Here's a screen...
Hi All I have a requirement for the virtual agent to essentially reboot or restart itself. With the initial greetings topic, our end users select a couple of options that are then used to tailor the journey through VA and limit topics being display...
Hi, I installed the Proactive trigger plugin and enabled the proactive trigger under general settings.Enables the system property. Defined the trigger rules and types.Still Not able to see the messages in the portal and virtual agent.
Hi all, Just a quick question regarding Virtual Agent. When I create a case via VA, it gives me a clickable case number (see image below): When I click the case number, it opens the case on the 'My requests' page, but in a different browser window t...
Hi everyone, I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?s...
There is a requirement where we want to order a catalog item but that catalog item render type is "window" but we need to make it conversational.One issue we found is that there are three reference variable in the catalog item that refers to table wi...
Hello I am in the middle of setting up the ServiceNow to Microsoft Teams integration and want to remove the chat client option for 'Old desktop application' Is there a way to remove this, or automatically select 'Web client or new desktop application...
Hi Experts we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone. I am aware this kind of setup is possible Using Amazon Connect Voice Solution ...
Documents attached during case creation using Virtual Agent is not working. Users on Employee Center open Virtual Agent to open an HR case. The virtual agent asks if they have documentation and then asks how many. The user selects the number and then...
"I’m trying to modify the CAB Workbench meeting calendar and looked into editing the widget, but I couldn’t locate the sn-cab-meeting-calendar component. Is there a way to customize this widget, or alternatively, how can I add the change number to th...
When I open the Conversation tab in the Virtual Agent dashboard, I receive the following error message: Alert level: critical.Error while processing the request for the endpoint - /sessions/find-page, Error message: Socket error, Error response: null...
Hi there, I wanted to check that, is it possible to create new widget for ServiceNow portal which can provide information on features or updates that users may not be familiar with. This would be beneficial in raising user awareness. Please let me kn...
Hi I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this Thanks!
I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...
