Hello, im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...
How to hide check ticket status and Show me everything button from live chat?
Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...
Whenever i enter catalog name in VA chat then showing catalog item in VA but whenever i enter meta keywords of catalog then not showing catalog item how to add meta keywords in VA
We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there any way where we can can...
When a user change the portal languageI need to restart the VA conversation in order to force it to update the language of the conversation
Can virtual agent get read the data from external sources like sharepoint or an external database and provide response to the user?If yes, how to do it?
I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...
Using the articles below I was able to come up with my own custom widget incorporating the features of each minus the slidenav as I wasn't a fan of the functionality compared to the OOB widget and the window focus. If this was a sidebar instead would...
Hi everyone,So our requirement is: we use AI Search Topic Block to get results like Knowledge Articles and Catalog Items based on user input in Virtual Agent.When we select a Knowledge Article result, it currently shows a snippet with a "Read more" o...
Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this. We apologize for any inconvenience caused. Regards,dh ops h
In a Virtual Agent integration using Dynamic Input Choices, the label property of each option is rendered as single-line plain text.This means that:Special characters like \n (newline), <br> (HTML), or Markdown formatting (e.g., > ) are not interpret...
Hi, Has anyone been able to set up the "Create Meeting" Action for Teams in Flow designer.I am trying to add a single user to the attendee field, but I dont know how it is expecting the data to come from as it is asking for an object array . I have ...
Hello all, I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant i...
