There is requirement of creating a report of number of days the problem is opened, based on the opened/created date to today for a major problem record, without modifying/creating a field column on Problem table
Hello,I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."Is Virtua...
Hi Everyone,Has the "AI Agent Fabric to support Agent-to-Agent interoperability and MCP" been released and generally made available yet? I read in another forum post that it will be available from Q3'25; however, I can't find whether it is available ...
Hello Everyone, Just wondering if Now Assist supports integrations with external MCP servers or API based Agents?For example, I have an AI agent built with langChain that does some automation like adding records to Excel sheets.Is there a way to allo...
Hi, The users are getting "I'm having technical issues and won't be able to continue this conversation" error in between Ai search topic. After "Here are the result you find helpful" its showing error message. We replicated the same issue but its sh...
Hi everyone,I’m reaching out for some help as I’ve been stuck on an issue that’s keeping me up at night.I’m new to Virtual Agent, and my company recently purchased Now Assist. I started building an LLM topic with some straightforward instructions:The...
Hi, We have a requirement to allow Guest users to access the Virtual Agent on a public site and interact with Virtual agent topics. It is currently not possible to embed the Virtual Agent widget on the site but we can add new URLs. Is it possible...
Hi, we want to enable agent chat just to one company. I wonder if anyone can help with how I can achieve this? I can't seem to find a way to use user criteria on agent chat.
Morning All, I have set up the Jira spoke so that we can create Jira tickets from a ServiceNow record. I am using a copy of the incoming Webhook flow and have added the Summary and Description fields to this, so if either of these change in Jira it w...
I have a request from the business to hide our Employee Center portal virtual agent on one of our portal topic pages and sub-topic pages for that topic. Is there a way to hide it from one topic page and not impact the home page or any other topic pa...
how Can i get a report on Chat Concurrency
Has anyone implemented Now Assist and Microsoft Copilot?If so, what did Microsoft Copilot add in Virtual Agent?
I'm attempting to set up Slack as a messaging client for Virtual Agent but can't get past the initial install page.I have the necessary plugins installed, so can see the following; After clicking "integrate with now virtual agent" a new tab opens wit...
Hello, Is there a way to remove "I want to be sure I got this right. What item best describes what you want to do?" this kind of suggestions from VA when user enters their query. Requirement is to display direct response to the query instead giving ...
We have enabled Microsoft Azure OEM Translator Service Spoke Not working but it is not working on agent side and chats are still appearing in customer languages.
