Conversational Analytics dashboard should be visible in other domains

[pavankumar970]

Hi All,

   In conversational analytics dashboard, there is a platform analytics dashboard: Conversational analytics - overview which is OOB dashboard and is in Global domain. But whenever I am trying to see the dashboard in other domains, it shows contact your system admin but only visible in Global domain. 

   My requirement is to show this dashboard for other domain users. How to make it possible..? Please suggest your answer..

[Tanushree Maiti]

Hi @pavankumar970 

To allow domain-separated users to view the out-of-the-box Conversational Analytics - Overview dashboard, you must change the dashboard's domain scope and assign view permissions to the relevant user groups (in that child domain).

Because OOB Platform Analytics dashboards typically default to the Global domain, users in other domains are denied access

[Tanushree Maiti]

Check this document :https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/platform-analytics-blog/467...

[pavankumar970]

Hi Tanushree, 

  Thank you for your suggestion. Domain scope can be changed but the dashboard record is just having read-only access & cannot be duplicated to other domain from global.