Turn Dynamic Translation on/off for Virtual Agent and Agent Chat based on portal within the same instance

[jim_jensen]

Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide outside of a formal product enhancement?

[Victor Chen · Accepted solution]

Hi Jim, 

First, dynamic translation is currently not supported for Virtual Agent, that's on our roadmap (safe harbor applies.) Currently turning on/off DT is not possible outside of a product enhancement. 

[sadhika4]

Hello Victor,

We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are 2 properties  1.  com.glide.cs.dynamic.translation.enable.virtual_agent - True

2. glide.dynamic.translation.enable.sync - True

In Agent Workspace, enabled the Dynamic Translation by Clicking on Globe Icon.

Issue:- If the user is from any foreign language like French and trying to connect to English Speaking Agent. Then Agent is receiving the chat in French only however it should be in English as Dynamic Translation is enabled. But when Agent is typing in English, it is getting translated to French for the user. And Globe icon on texts received is not visible to agent under Service Operations Workspace. Both English and French are set to True for dynamic translations. This is happening with every other language.

Can anybody help to troubleshoot and find root cause. Or missing anything anything in Configurations?

[Rathna Chengalv]

Hi, So you were able to turn it off ? any luck in finding any solution for this? let me know !!

[Dinesh90]

@sadhika4 : did you find any solution for this? I am also having the same issue...