Custom greetings & setup topics Configurations are not working for Non-Admin Users

Community Alums
Not applicable

‎08-09-2024 03:53 AM

Hi All,

In Virtual Agent,

I had a portal there I need to show greetings as per the client Requirement, when he opens the chat window, for that i had created a new record in this table "Custom greetings & setup topics" and created the greetings topic it was working fine for the admin, but it was not working for non admin user, I am facing this issue.

Sivasumanth_0-1723200698822.png

this is how it was showing for the admin but for non-admin it was showing default greeting message

 

Thanks

Sivasumanth

 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Muralidharan BS
Mega Sage
Mega Sage

‎08-15-2024 12:48 AM

can you share the configuration of your custom greetings and the setup topics associated with it. 

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