Custom greetings & setup topics Configurations are not working for Non-Admin Users
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‎08-09-2024 03:53 AM
Hi All,
In Virtual Agent,
I had a portal there I need to show greetings as per the client Requirement, when he opens the chat window, for that i had created a new record in this table "Custom greetings & setup topics" and created the greetings topic it was working fine for the admin, but it was not working for non admin user, I am facing this issue.
this is how it was showing for the admin but for non-admin it was showing default greeting message
Thanks
Sivasumanth
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‎08-15-2024 12:48 AM
can you share the configuration of your custom greetings and the setup topics associated with it.