Disable or remove topic suggestion/confirmation from virtual agent

[Rohit Dutkunwar]

Hello, Is there a way to remove "I want to be sure I got this right. What item best describes what you want to do?"  this kind of suggestions from VA when user enters their query.

Requirement is to display direct response to the query instead giving 3 topic suggestion back and asking again user to select topic from the list.

Regards,

Rohit D

[Radhika1]

Hi @Rohit Dutkunwar  Have you received any solution to this issue?

@Chris D I tried changing the value to 0.07 in com.glide.cs.intent_confidence_delta. But it does not work.

@Michael Scepano "You should then be able to disable/untick: Auto Select Enabled for Initial". this was already unchecked in my instance. 

Is there any other workaround for this?

[ayman_h]

Hi,

I hit the same issue. To fix this in Utah version onwards, use the steps below. Also, its recommended to look into the source of the issue, does your NLU utterances require a bit of tidying up?

1. Navigate to the 'Open NLU Driver' table (open_nlu_driver.list)

2. Add the fields to the list using the gear icon

• Intent Confidence Delta
• Entity Confidence Threshold
• Intent Confidence Threshold 

3. Update the values to set the percentage variance, I set ours to 0.01 (1%). 0 is default

For more details on the issue, you can refer to this SN article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1414012

Thanks,

Ayman

[snehalataka]

Hello, 

I want to disable topic confirmation for particular one topic. Is it possible?