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dynamic field on catalog item through Virtual Agent

balochfarha
Giga Contributor

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor  ) Now I want to set the description dynamically same as my prompt.Screenshot (47).png 

10 REPLIES 10

RaghavSh
Kilo Patron

Description is a variable on your catalog item?


Raghav
MVP 2023
LinkedIn

Can You Tell For Both ?

For catalog Item description And Also For  Custom Single Line Text Description field

@balochfarha I looking into this in my PDI and found that you will have to create a custom input control for this requirement, this should be similar to catalog custom input with additional description feature.

 

Refer : https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agen... 


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

balochfarha
Giga Contributor

Yes but The Main Problem Is that Iam Not Understanding how to get value from The chatbot that iam giving As I give "I need Monitor" i need this same Promt as a Field value in the Description field, You Can tell Me for both Catalog item Short description or For the Custom Field