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Error in the Lab Virtual Agent Simulator (Course) / Create NLU Intents (Content)

Vitória Simões
Tera Contributor

‎03-10-2026 06:22 AM

Hello everyone! 😺


While running the Virtual Agent Simulator (Course), I was unable to create the intents in the Create NLU Intents (Content) step using the Lab Instance, as I was encountering the following error: "Some features may not be available because the connection to NLU Service is not available. Please try again later. If the issue persists, log an issue with Support.".

 

imagem_2026-03-10_095035421.png

 

 

 

 

 

 

 

I spent some time searching for a solution and found the KB Article which solves the error exactly: 

KB0011418 

 

The goal of this post is to help anyone facing the same problem. 👍

Best regards
Vitória Simões
Linkedin: https://www.linkedin.com/in/vitoriasimoes/
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Dr Atul G- LNG
Tera Patron

‎03-10-2026 06:42 AM

Please add prefix in title - Blog/ Information. 

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