Remove "Heres what you can do next" suggested actions - Now Assist / Virtual Agent

ColeM
Mega Sage

2 hours ago

I am working on removing the "Heres what you can do next" section from the virutal agent now assist response.  The article linked below mentions setting "sn_nowassist_va.enable_suggested_actions" system property to false, but this is already set to false and I'm still seeing the section. 

How can this section be removed? 

 

https://www.servicenow.com/docs/r/conversational-interfaces/now-assist-in-virtual-agent/suggested-ac...

 

VA capture 5.26.pngsn_nowassist_va.enable_suggested_actions.png

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Abhishek Pal
Tera Contributor

16m ago

Please verify the system property value again:

sn_nowassist_va.enable_suggested_actions

Set the value to exactly "False", then clear the instance cache using cache.do and start a new Virtual Agent conversation.

Also make sure you are not testing in an old active chat session, because the previous session may still show cached behavior.

If you are using Agentic mode or Assistant Designer-based Now Assist, suggested actions behavior may be controlled differently, so check the assistant configuration as well.

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