Hi,
We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries.
We have a requirement to show the user an additional question to ask 'Did this answer your question?' Yes or No choices and then trigger a list of questions followed by routing them to raise an Incident or request. We can do this using a VA Topic.
I am struggling to understand, how do I trigger this straight after a Genius answer shown to the user. Has anyone been able to accomplish this?
Regards,
Ayman
