Forced to re-train and publish in each instance

[Kim Sullivan]

We have fully built out our Virtual Agent with NLU.  However, the training and publishing are not being captured in an update set.  We have to manually re-train in each instance.

Anyone else run into this?

[Kim Sullivan]

I just have a hard time believing ServiceNow would put out a product that couldn't be fully captured in an update set.

[Willem]

Agree, the solutions that are trained should be available to transfer with update sets. If there is no reply in the community on this, I would suggest contacting Servicenow Hi support.

[nilimadesai]

Kim, 

Please feel free to open a ServiceNow HI Support Case, they will have the same information to share as well. I would encourage you to also open an enhancement on Idea portal for NLU Model training/publishing. 

[Willem]

@nilimadesai Would be really appreciated if you can share where you based your answer on.

Do you have any article or site we can reference to find this?

Thanks in advance! 🙂

[nilimadesai]

Hi @Willem  @Kim Sullivan,  I have requested an update to ServiceNow docs to clarify below:

a) Train and Publish actions are not captured in an update-set because these actions occur on a separate NLU server;
b) Train and Publish actions need to be performed on the instance after the update set is applied;

If I have answered your question, please mark my response as correct and/or helpful.