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Resolved! not getting cloud dimenion logo on virtual agent in simulator? could anyone help me here?

Dear Developers, I am working on the VA simulator while i am facing issue in getting the  cloud dimenion logo on virtual agent  . Please help me on this. update the Virtual Agent branding to match Cloud Dimensions’ branding • Cloud Dimension’s logo h...

Virtual Agent Triggers Incorrect Topics

Hi everyone,I have a list of utterances that are triggering incorrect topics, I have used the feedback feature to test the model and improve the prediction. Train and published it and it still triggers an incorrect topic.How can I avoid this behavior...

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Resolved! Proactive Triggers on external websites

Hey!  Wondered if anyone has manged the below yet: We have managed to get the proactive trigger to work on our CSM portal on servicenow,  however we set up the URL trigger as well with our website in the URL contains "Website.namehere.com" But this i...

cassie-le by Tera Guru
  • 685 Views
  • 1 replies
  • 0 helpfuls

Resolved! NLU virtual agent topic

Dear All,I have some basic questions about NLU. I have enabled the NLU and i have created a Model/ intent then i have created the 6 utterances and also created same 6 test cases under test model and i have not created any entities under same intent. ...

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mehak1890 by Tera Expert
  • 1252 Views
  • 6 replies
  • 2 helpfuls

Open a Topic Automatically onclick of a button

Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...

Sai Chetan by Tera Contributor
  • 1653 Views
  • 9 replies
  • 7 helpfuls

Resolved! Proactive Triggers set Virtual Agent icon back to OOTB

Hi all,I've just installed the Proactive Triggers plugin on our DEV instance. It works perfectly fine, however I have noticed that its reverted our Virtual Agent icon back to as it was OOTB. I set the icon using a style sheet attached to the Portal T...

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LRhodes by Tera Guru
  • 996 Views
  • 3 replies
  • 1 helpfuls

Expert Feedback Loop Issue

Hello all, Someone decided to write a novel for an utterance that the expert feedback loop found. We had this marked as not sure and accepted some other items. After is when I attempt to train the model to complete the process and I am getting:Except...

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johndoh by Mega Sage
  • 1518 Views
  • 9 replies
  • 3 helpfuls