Guest users session expired when select an option

Igor Almeida1
Giga Contributor

‎04-07-2022 07:36 AM

When guest users select an option from a choice in virtual agent, this message is displayed:
find_real_file.png

It's something like: 'Your session has expired. Login again".

And when I look into console, I can see some failed http requests:

find_real_file.png

Any idea of a possible resolution for this problem?

 

 

Some util informations:

1 - Our widget is OOB

2 - All topics is enable for public users

3 - guest timeout properties are configured according the documentation

 

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎04-07-2022 08:59 AM

VA timeout are controlled by below system properties.

 

 com.glide.cs.idle_chat_reminder_timeout
 com.glide.cs.idle_chat_cancel_timeout

 

You manage timeout values for com.glide.cs.idle_chat_reminder_timeout system property in your case.

 

Regards,

Sachin

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MarcosGarcia
Tera Contributor

‎08-21-2025 11:15 AM

Hi Igor I'm having the same issue. Do you fix this?

 

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MarcosGarcia
Tera Contributor

‎08-27-2025 05:29 AM

I´ve noticed that this behaviour is only in anonymous session.

 

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