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Unable to find 'AI Connector' utility in Virtual Agent

khyati4
Tera Contributor

‎01-19-2026 03:15 AM

Hi,

I want to integrate AI Agent Bot in my VA topic. I think for that I need 'AI Connector' utility for that. I am in SNow Zurich version.

Issue is that I am not seeing the 'AI Connector' utility option in the VA topic designer. Please help me understand what could be the issue.

 

Thanks!

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Dr Atul G- LNG
Tera Patron

‎01-19-2026 03:55 AM

Hi @khyati4 

 

https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agen...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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