Hide Contact Support option from Virtual Agent widget

[Ivan Delchev]

Hi guys,

Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)?

Thank you!

Regards
Ivan

[Ankur Bawiskar]

Hi Mark,

I tried clearing the 5 properties value under Agent Contact but still it was showing the 3 dots

It disables the support options after clicking the 3 dots but doesn't remove the dots instead.

my instance is on newyork-patch4

Could you please check what version your instance is on?

Regards

Ankur

[Mark Roethof]

Also New York patch4. Difference might be, on our company instances we already applied this on Madrid, so it's an upgraded instance.

Though it does work in patch4. So HI mentioning fixed in patch x as they do far too often, is not correct. There must be more to this.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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