How can I add the different font styles and emojis on the Virtual Agent Chatbot

[SivaJeneeswari]

Hi,

I would like to make the UI for the Chatbot to be more attractive by using different font styles and font sizes.

Need to configure such that we have Emojis along with the questions asked on the chatbot.

How can we achieve this in a Virtual Agent chatbot?

Is it possible to achieve this?

[Maik Skoddow]

Hi

unfortunately this is not possible at the moment. Maybe in a later release.

Kind regards 

Maik

[Hayden Reid]

Hi Maik!

Thanks for your response. Do you mean to say that only font styles and size customization is not available, or also that emojis cannot be used in Virtual Agent bot responses? During my testing i've noticed I can get the bot to send emojis alongside text responses in dev environment, but when pushing update sets to other instances the emoji is truncated/lost.. any thoughts on that, or is it simply not possible to use emojis inside VA responses?

Thank you

Hayden

[JeremyHoffman]

Hi Hayden,

Would you mind sharing how you have the topics configured to include emoji's in the bot responses?  We are on the process of building out HRSD VA and they would like to include some emoji's. We then might be able to figure out how to get them to pass through the pipeline to production.

Regards,

Jeremy

[Hayden Reid]

Hey Jeremy,

Turns out that the following system properties (sys_properties) need to be set to value 'true':

glide.util.xml.transformer.donot_strip.utf16_surrogate_pairs
glide.util.xml.transformer.handle.utf16_surrogate_pairs

Changing these values resolved the emoji issue for us and we were able to have the bot use them in response to the user.

Cheers,

Hayden