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I can't get Entities to work in my NLU Intent

I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...

Matt Lodge by Tera Expert
  • 2255 Views
  • 6 replies
  • 5 helpfuls

OOTB VA conversations

Hi  Been watching a video which contained a list of the OOTB VA conversations from servicenow. We want to start really improving our virtual agent and i wanted to delve into the conversations and what they actually do (was hoping e.g. the Azure AD on...

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Sophie15 by Tera Contributor
  • 1243 Views
  • 1 replies
  • 0 helpfuls

Resolved! Default Chat Experience not working

I need help i think i messed up. The Default Chat Experience is not working, I think servicenow created another Default Chat Experience and he's not allowing me to access or overwrite it and I'm the admin.  I was performing some cleaning up in the gr...

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Jody1 by Tera Contributor
  • 1517 Views
  • 4 replies
  • 0 helpfuls

Can the va_link syntax be disabled?

To my understanding, the va_link syntax was added to capture click metrics. However, we train the users over and over again to hover over and verify the URL before clicking. We also pay a third-party company to send emails, chats, and sms messages to...

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