In my environment, in order to show Knowledge Article on Service Catalog search on Service Portal, I use Content Item to show Knowledge Article on Service Catalog. When I implement Contextual Search on Virtual Agent to show Catalog Items and Knowledg...
Hi Team, I have created a intent on my English model. This intent contains around 16 utterances. I have also created Vocabulary Sources and annotated the same with my utterance.Scope: MY CUSTOM SCOPEupdate set: default setmodel: English modelintent: ...
Can we configure Tips/Commands of Virtual Agent that are visible on Teams and update its description? Is there a way to configure the behavior for some commands, like the text which shows up?. [Below is the image of text which shows up for help.
I provided both table level and field level acl for snc_external role for custom table. I have to retrieve the details of record using short description. But user with the snc_external role not able to access the table. Please help with this.
Hello, We are currently in the process of implementing ServiceNow's Virtual Agent Chat Web App on an external website, but we have noticed that it requires the use of third party cookies. As browser support for third party cookies is being dropped, w...
Hi Everyone Has anyone configured "Add the com.glide.cs.conversation_idle_timeout property to the System Property [sys_properties] table to specify the length of time that an abandoned Virtual Agent or Live Agent conversation remains open (idle)." th...
When we updated the plugin for the conversational integration with MS teams our test responses that contained URLs started to display with the whole URL under the text and the link only opens a new blank window in Teams. Is there an option get the li...
Our user adoption after go live has been low and the majority of responses are that they don't notice the little button in the bottom corner. Looking for suggestions on how to get it to pop up like other websites do or put it somewhere in the flow of...
Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks!
Hi, So I have recently configured Virtual Agent within the company I'm working, it looks like every is happy about the product itself, but I'm still missing out some information's for my reporting myself. When I look in the table [Interaction] then C...
NLU is not detecting phrases that previously exist in the model. As an example, one of the phrases is "return my assets". When typing the exact same phrase it doesn't return any topics in VA UI. Any advice how to improve this? Perhaps this is a glit...
Hello, I want to integrate the Microsoft bot with ServiceNow Virtual agent in which I will consume ServiceNow VA as a secondary bot. Using Virtual Agent API I am able to send Inbound requests to ServiceNow VA and also got responses from ServiceNow VA...
HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...
Is there an easy way see or table that lists what Intent is associated to a model and then the utterances that are associated with the Intents.or Can you extract List of Intents to Excel from a Model and further the Utterances associated to the Inten...
Dear all, I am interested in AI Search and I configured the "Virtual Agent Default AI Search". But when I tried in Virtual Agent, it always shows me regular search results (muti-link results). So I wonder how to get the Genius result.