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Virtual Agent Easter Eggs

Has anyone implemented any types of easter eggs within their Virtual Agent? I just implemented this as one and made me wonder if others out there have something similar. In case you would like to do the same I created 3 script variables:The default v...

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johndoh by Mega Sage
  • 473 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to have multiple greetings at once

On the greetings topic I created a script variable in order to check our KB for any open Promo/Outage Messages. This could be repurposed to any other item such as incidents or changes.  (function execute() { var count = new GlideAggregate('kb_kno...

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johndoh by Mega Sage
  • 794 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regarding service portal name

Can someone tell me how should I get my service portal name from servicenow virtual agent?I 'm planning to setup AI functionality for virtual agent.In the step - 'Add bot to your portal', I couldnot find the portal name.(conversational interfaces->ho...

Resolved! How to configure JSON details for virtual agent API?

Dear all, I am working on Virtual Agent API (sn_va_as_service), I am following this video. I don't know how to configure JSON (requestID, enterpriseID, clientMessageID etc.), For example in the tutorial:     If I want to talk to Virtual Agent on esc...

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Junyu by Tera Contributor
  • 960 Views
  • 3 replies
  • 2 helpfuls

Servicenow nlu movement to other environment

Hello All, I have my intent and entity defined in servicenow dev environment. Now i want to move entire nlu model to uat, but when it tried exporting to csv from dev and importing that in uat, i got only intents and did not get associated entities to...

Satish55 by Tera Contributor
  • 1440 Views
  • 15 replies
  • 3 helpfuls

Duplicate VA icons in Employee Center

I've run into something odd.  I just updated the version of Employee Center to 29.0.2 in our DEV and TEST environments.  In the TEST environment, since the update, we now have 2 icons for virtual agent   This isn't happening in DEV, which is odd.  I ...

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KeithM1 by Tera Expert
  • 771 Views
  • 2 replies
  • 2 helpfuls

Topic Discovery with NLU

Hello all. I am trying to set up a Virtual Agent on my PDI and am running into issues with getting NLU to play nice. I chose the topic from the dropdown list and I get this message saying the phrase isn't tied to the correct intent. However, I can fi...

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nhadinge by Tera Contributor
  • 931 Views
  • 4 replies
  • 3 helpfuls

Resolved! Virtual Agent don't start conversation

Hi all Recently my virtual agent stop working. I think that when I created the script within the topic and check the movement, it took too much time to response so I end the conversation and remove that script. After that, When I open the virtual age...

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shun6 by Giga Sage
  • 834 Views
  • 2 replies
  • 0 helpfuls