I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...
Is it possible to always leave that user input bar always open?By default, whenever the user goes to a custom topic or when he has to choose an option, it is locked.
Hi all Anyone got experience to disable VA field at the bottom of chat "click here start to new conversation" after conversation end? And also hide the "+" button to start a new conversation. Currently my VA was design to be be initiate from externa...
I have a use case where I'm trying to build ServiceNow chatbot as the Primary while Genesys chat as the secondary. I'm using ServiceNow virtual agent API to integrate between the two bots. The issue I'm seeing is when I send message to the ServiceNow...
Hi Been watching a video which contained a list of the OOTB VA conversations from servicenow. We want to start really improving our virtual agent and i wanted to delve into the conversations and what they actually do (was hoping e.g. the Azure AD on...
In Virtual Agent Analytics Dashboard how are the different reports/widgets in OOB are configured such as under Usage tab conversation Type report tab in the backend. I have lookd to breakdowns, widgets, indicators etc but unable to track them.
My client wants to route chat to different chat queues based on the country location of the user. Any Idea. how to do it? Thanks!
I need help i think i messed up. The Default Chat Experience is not working, I think servicenow created another Default Chat Experience and he's not allowing me to access or overwrite it and I'm the admin. I was performing some cleaning up in the gr...
how to set Good Morning/Good afternoon /evening depending on user's login time in ChatBot greetings ? @Hardit Singh
For me I created a script variable called agent_online:(function execute() { if (vaSystem.isLiveAgentAvailable()) { return true; } else { return false; } })()After the variable has been created Agent Online branch condition is (Screenshot below): (f...
Hi All, I need to remove Continue as Guest option from authentication page while linking ServiceNow user account via MS Teams in Virtual Agent. I have found KB0859534 but it looks like it is not applicable for Tokyo release (we don't have _link_accou...
To my understanding, the va_link syntax was added to capture click metrics. However, we train the users over and over again to hover over and verify the URL before clicking. We also pay a third-party company to send emails, chats, and sms messages to...
Good dayI'm trying to add an intent to one of the ITSM NLU for Virtual Agent models. I'm seeing the message:This is read-only based on protection policy.I have the admin and nlu_admin role. Is there some setting that is required for the NLU Intent to...
We have a requirement to show a topic flow to the users in Virtual Agent bot only if the user has active HR cases.The topic is created in HR Service Delivery Virtual Agent Conversations application. But the context script under 'Who can access this ...
