Dear all, We want to customize a set of search logic in AI Search for Virtual Agent.Here are a few scenarios:1. For different employees, the articles they find have different focuses: for example, IT personnel have a higher probability of finding IT-...
For a form, I have code field which filters records from cmdb_ci_appl table based on status operation and Pipelines. So in the form based on clode variable we select it should trigger approval based on approval group in cmdb_ci_appl. so Can someone h...
Hi,I have a Virtual Agent topic related to a single NLU intent. Can anyone help me understand if common typos or misspells are automatically corrected by the NLU or should I be adding them to the Vocabulary for a better match? Also, a second question...
Hi,I have a requirement to track the Virtual Agent topic related to a Survey submitted by the user. Is there a way to have save this value inside a hidden question using $param on a Survey record and track this down? I was unable to find an easy way ...
Hi all, I'm trying to figure out if we can modify the CSS for our Virtual Agent on our service portal specifically for mobile as we're running into some issues. I found a Mobile SCSS section in the sn-va-sp-widget, the issue however is that I don't ...
Hi,Where can I set the messages "you selected: {option}" and "I can accept multiple files"?Thank you!
Conversation history of IT portal should not be visible on HR Portal(ESC) and vice versa. I know we can restrict the Topics from being available on any portal but how to restrict ongoing conversation and conversation history from appearing on another...
Hi, I am trying to modify the Name of a topic. I went to All-> Virtual Agent-> Designer, found the topic, and in the Properties tab there is the Name field. Problem is, i can not delete it, if I type something on the keyboard, nothing happens. As if ...
Hi everyone. I seem to be getting strange results when trying to report on topic usage by device type. My report is on the sys_cs_conversation_task table where I then dot walk to sys_cs_conversation to get the device type. I'm reporting on where topi...
Hi Team, When I am trying to create a new record in Custom Greeting and setup for my custom portal, it is not reflecting in the portal, it is just reflecting the Default functionality, please refer the screenshot below Thanks for the help!Anu!
Hello all, We're still getting ready for our production release of Virtual Agent. As I'm learning and developing topics, I've come across a scenario where a duplicated OOB topic (Troubleshoot Slow Computer) doesn't work because the scope of the origi...
Hi, we've been working on implementing virtual agent in our development instance and there seems to be this bug with AI Search - Fallback Topic where the virtual agent freezes and gets stuck loading/refreshing. Whenever you type something in and hit ...
I hope you can help me, I'm looking for a way to remove the question from the default conversation in Virtual Agent: "Looks like you might need additional help. Would you like to speak with a live agent instead?" and has Yes/No options. What happens ...
With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.I am curious if anyone else has implemented this with success?Any gotcha moments that might be useful to know? I do have ...
Hi community !I'm facing an issue with the Virtual Agent on every platform (Employee Center, ServicePortal and Teams).The topics are displaying but everything I select one, it will not work and the conversation will automatically be ended. I didn't f...
