What the best way to find which topic is being executed?

[bekfro]

I am working on the MS Teams Virtual agent.  I ran into an issue when the approval detail gave an error message and followed this suggestion:  Teams: Using Virtual Agent Actionable Approval Notification with non-global scope throws error 

How do I know if my new version of the "show approval topic" is being used or which topic I need to update to replace the old show approval details?  Is there an area I can see to find which topic is being executed when?  (Similar to flow designer executions)


@Victor Chen @Jeff Dixon 

[Rajiv Handa]

The interaction with the virtual assistant creates records in the sys_cs_conversation table. Please check this table to see which topic is executed.

[Sumanth16]

Hi @bekfro ,

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869110

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-do-i-find-which-topics-are-using-a-...

Thanks & Regards,

Sumanth Meda

[Lynda1]

When I need to see which Topic ran during a conversation, I use the Interaction page and have this column added in the view "Channel Metadata Record" It is a link that shows what topics ran during the conversation.

Interaction page I am talking about, I am usually interested in the chats today so have that filter

"<your environment name>/now/nav/ui/classic/params/target/interaction_list.do%3Fsysparm_clear_stack%3Dtrue%26sysparm_query%3Dopened_atONToday%2540javascript%3Ags.beginningOfToday()%2540javascript%3Ags.endOfToday()"