How do I Customize Virtual Agent Carousel user input.

Omkar Ranjane · ‎02-14-2022

I have used OOTB "Requst catalog item".

After searching the catalog item name VA shows result in carosoul.

Customer want us to resize it.

How do I customize or resize the carousel.

Mark Roethof · ‎02-15-2022

Like I mentioned:

"Anyway, "resize the carousel": that's not possible. Out-of-the-box there's no option for this. Also we can't influence the CSS of the Virtual Agent client."

Concerning:

"Also is it possible to add custom minimize icon on header where start and stop conversation button shows?"

No, that won't be possible.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Mark Roethof · ‎03-14-2022

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

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