How to access contextVariables in a VA topic flow?

[Tomas Stravinsk]

Hi, 
I'm making a POST request to my VA API with the following payload:

{
      requestId: uuidv4(),
      enterpriseId: 'ServiceNow',
      clientSessionId: conversationId,
      message: {
        text: message,
        typed: true,
      },
      userId: context.activity.from.id,
      timestamp: dayjs().unix(),
      timezone: context.activity.localTimezone,
      token: this.config.API_TOKEN,
      contextVariables: {
        name: "John"
      }
};

The issue I'm facing is that I'm unsure how to extract the "name" context variable inside a topic flow.

I've tried creating a "name" context variable through the chat setup menu, added it to the topic flows active Live Agent Variables, but still get nothing.

Any help would be much appreciated.

[Victor Chen · Accepted solution]

Have you tried accessing the context variable in a conversation script via vaContext.name? 

[Tomas Stravinsk]

You are correct, I'm able to access the passed context variables through vaContext, but I'm only able to achieve this when starting a conversation, with the "action: START_CONVERSATION" variable in the payload. If i try to pass context variables to an ongoing conversation it doesn't seem to work.

[karteeknidubrol]

Hi @Tomas Stravinsk, I'm having the same issue. Were you able to make it work for ongoing conversation?

[javeriaarif705_]

Hi Victor,

Similarly if I am sending "clientVariables" in the JSON as:

{
      requestId: uuidv4(),
      enterpriseId: 'ServiceNow',
      clientSessionId: conversationId,
      message: {
        text: message,
        typed: true,
      },
      userId: context.activity.from.id,
      timestamp: dayjs().unix(),
      timezone: context.activity.localTimezone,
      token: this.config.API_TOKEN,
      clientVariables: {
        name: "John"
      }
};

 How do I access the "clientVariables" field in the topic flow?