How to add multiple attachments from Virtual Agent while creating the Incident?

[Vijaya13]

How to add multiple attachments from Virtual Agent while creating the Incident. 

[lakshmi1073]

Hi Chris,

Can you please share the script for attach file to record (canwrite is true) and few lines of  explanation which would help me to understand better.

thank you

[Chris D]

For context, here are the input variables:

And here is the very advanced script to check if a user has write access 🙂

(function execute() {
    var gr = new GlideRecord(vaInputs.table_name);
    gr.get(vaInputs.record_sys_id);
    vaVars.canWrite = gr.canWrite();
})()

And here's the "Attach file(s) (canWrite = false)" script:

(function execute() {
    //if the users doesn't have write access to the record, this is the workaround to attach the file(s)
    if (vaVars.attachment_count > 0 && !vaVars.canWrite) {
       var currentConversation = vaSystem.getConversationId();
       //get the current Conversation Task which is where the most recent attachment is stored
       var currentTask = new GlideRecord('sys_cs_conversation_task');
       currentTask.addQuery('conversation', currentConversation);
       currentTask.orderByDesc('sys_created_on');
       currentTask.query();
       currentTask.next();
       //copies all files uploaded here to the specified record
       GlideSysAttachment.copy('sys_cs_conversation_task', currentTask.sys_id, vaInputs.table_name, vaInputs.record_sys_id);
    }
})()

[Chris D]

Oh whoops, I shared canWrite = false...

This is the canWrite = true script:

(function execute() {
    vaVars.attachment_count++;
    //if the user doesn't have write access to the table, they can't use vaSystem.attachToRecord()
    if (vaVars.canWrite){
        vaSystem.attachToRecord(vaInputs.file_upload, vaInputs.table_name, vaInputs.record_sys_id);
    }
})()