what is the script to create incident in virtual agent without using topic block

[LakshmiRatC]

what is the script to create incident in virtual agent without using topic block as i have universal request plugin.So it creating universal request

[Mark Roethof]

Hi there,

Can you clarify your question a bit more?

[LakshmiRatC]

I have to create incident from 'x' topic, so i have used OOTB "create incident" topic block . But instead of incident, universal request number is getting created

[Mark Roethof]

If you look at the topic, it applies a script include, and there's it is described that if system property "

sn_itsm_va.com.snc.create_universal_request_with_incident" is set to true, that a UR is created.

So did you check this?

[LakshmiRatC]

Hi, Yes I have checked and made it false. Still not fixed.

 createUR: function() {

        var create_ur = gs.getProperty("sn_itsm_va.com.snc.create_universal_request_with_incident");

        if (create_ur == "false") {

            if (new GlidePluginManager().isActive("com.snc.universal_request")) {

                var universalgr = new GlideRecord("universal_request");

                universalgr.initialize();

                universalgr.insert();

                return universalgr;

            }

        }

        return;

    },