How to add telephone helpdesk number link in response body in virtual agent?

[Jyoti Gaikwad1]

I have one requirement to add telephone helpdesk number where user will click on the number and direct to helpdesk call.

Please help me out to achieve this requirement. .

[Vasantharajan N]

1. Navigate to Conversation Interfaces > Branding and Chat Menu

2. Click on the branding for which you wanted to add the Servce Desk number.

3. Add the Menu Item for the Support desk number in the related List

[Jyoti Gaikwad1]

Hi Vasantharajan,

Thanks for reply , but I want this configuration in topic which have created and want add telephone helpdesk number where user will click on the number and direct to helpdesk call.

[Sai Kumar B]

@Jyoti Gaikwad 

Firstly, before doing the below-set com.glide.cs.html.sanitizer.enabled property value as false. If there is no property create one and set it to false

You can add HTML Bot response in your topic flow as below

Modify the contact number in the HTML message as per your requirement

<a href="tel:+4733378901">Give Help Desk number</a>

<ahref="skype:555-666-7777">Give Help Desk Skype number</a>

<a href="tel:555-666-7777" cm_dontconvertlink>call us now</a>