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Forum Posts

Language Adjustment according to User Prompt

 Dear All,We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.For example, the portal lan...

etan by Tera Contributor
  • 832 Views
  • 5 replies
  • 2 helpfuls

Resolved! ServiceNow VA Teams Integration Assistance

Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help....

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Invoke widget(Virtual Agent) from UI page

Hi , 1. I'm looking to invoke Virtual Agent widget from a ui page (which will be called from a ui action)Basically looking to invoke chat from incident on click of a ui action2. Also want to know if there is a way to avoid recording the conversation ...

Asha8 by Tera Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent Catalog Item Response

I have a request to present a catalog item to a customer when a unique phrase is entered into the Virtual Agent.  For example, the phrase "Get help with a report" should simply return a catalog item that the user can click on to go to the catalog ite...

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Community Alums by Community Alums  
  • 1242 Views
  • 6 replies
  • 1 helpfuls

Resolved! Issue with Virtual agent Designer

Hi All, I'm trying to create a new flow for virtual agent where i'm redirecting the user to a service portal URL based on his choices. I'm receiving the following message in the test window. [PREVIEW ONLY] subflow link_unfurling was called. Please vi...

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Sathya10 by Tera Expert
  • 1298 Views
  • 2 replies
  • 2 helpfuls