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Virtual Agent REST API

Hi, I am working on Virtual Agent integration using Virtual Agent API, when I am trying the following REST API https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Rest API Explorer, the response body is giving success mess...

SyedSabiha1_0-1684745723963.png SyedSabiha1_1-1684745756323.png

Resolved! Virtual agent API output parameters

Hi Experts,Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it ...

Resolved! Customize Virtual Agent wait message

Hi All, Can anyone guide me on how we can customize the wait message - "Your response was sent to the app"  which comes up while the VA is processing the Input provided by the user ? TIA Regards, Sathya R 

Sathya10 by Tera Expert
  • 1703 Views
  • 8 replies
  • 3 helpfuls

Resolved! Creating an Incident Virtual Agent

Hello Everyone, I'm attempting to create an incident in Virtual Agent but when I test out the OOTB Create a Incident template it displays the I'm having technical difficulties and won't be able to proceed with this discussion and immediately closes t...

KUddin1 by Tera Contributor
  • 6075 Views
  • 8 replies
  • 3 helpfuls

Resolved! Virtual agent interactions

Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks

Community Alums by Community Alums  
  • 2029 Views
  • 5 replies
  • 5 helpfuls
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