How to call a URL in Virtual Agent

[Ramon Marquevi1]

Hi Guys,

I'm with a problem with Virtual Agent, i need to call a URL in new tab of some catalog item after some action in Virtual Agent, i used action script, which is server side, but with gs.setRedirect(url) don't get success, also i try using a html action to do somethig with tag <script> but i think that i can't manipulate DOM in Virtual Agent, or use something like window.open or location.href, someone can help me if this is possible or know how to do this?

Best Regards,

Ramon Marqueviski

[Chris D]

I think you should reconsider what you're trying to do from a user experience perspective. If somebody submits input to VA and you want VA to open something in a new tab automatically, that's going to be very jarring to the user completely changing the UI with no warning. And if there's going to be warning - let's say "this will open something in a new tab in 5 seconds" - then why even bother with the customization?

Hyperlinks in VA open in a new tab by default without any code to do that - and that way you can allow the user to control their own experience, i.e. explicitly saying "click here to submit this request form" instead of suddenly switching screens for them.

[Ramon Marquevi1]

Maybe, I'm not so clear in my doubt, but i will open a page after some action the user, like, i click in the button called "Support" and this button call a URL to some catalog item. I don't want a button that send a message with the link and the user need to click in the link, i think that's explaination was better