How to change placeholder text "Please type your request" in virtual agent user input box.

Do Thanh Yen
Tera Contributor

Hello Community,
I want to change the placeholder text "Please type your request" to "Press show me everything" in the user input box and make the user input box read-only.

DoThanhYen_0-1685436897134.png

Any help would be greatly appreciated.
Thanks!

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

You could change the phrase by updating the UI Message concerned (or adding a UI Message if it does not yet exist).

 

01.png

02.png

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

7 REPLIES 7

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

You could change the phrase by updating the UI Message concerned (or adding a UI Message if it does not yet exist).

 

01.png

02.png

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi @Mark Roethof,
I have tried and it works as well. Thank you so much

How do you get to this? What table did you use?

As shown in the image included in Mark's initial answer the table in question is sys_ui_messages

The string is not present by default in this table, you have to add it as a new record.

Hope that helps.