How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?

[Kapil Khedkar]

Hi,

I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:

"Ask Now Assist for help or search"

I would like to update/modify this placeholder text to something more custom for our users.

I have already checked sys_ui_message and tried cache.do, but that doesn't seem to apply here.

Could anyone guide me on:

1. Where this placeholder is being controlled in the ESC after Now Assist is enabled?

2. Whether it is configurable from the Search Application/ Search Profile settings?

Thanks in advance for any pointers.

[Sakthi2]

Hi Kapil, 

Do you have answer for this?

[prerna_sh]

Hi @Kapil Khedkar ,

Did you able to find anything, I tried the same things, but this is not working.

[1derbman1]

I found the record that contains this info. table: sys_ux_lib_component, tag: sn-search-combobox
This is a Private table in a Private application, and as such is locked down. 

This appears to be a component from UI Builder and the info is loaded from the required translation key JSON object on this record. I was also not able to find the component in ui builder to edit. 

If you know how, you can update the component attribute record related to it (SN Util extension or XML Mod), but this does not update the JSON item automatically. 

You could put in a ticket with Support to see if they have the access to edit this for you. 

Even though I was not able to solve your problem I hope this helps get you closer to the answers you need. 

[AtheherF]

This can be updated in sys_ui_message table. Create a new record with Key as "Ask Now Assist for help or search" and the message will be the custom text. I just tried this in Yokohama Patch 11 and worked for me.