How to change the color of the Now Assist (Virtual Agent) launcher icon in Employee Center / ESC Por

namanajain · ‎08-24-2026

Hi Community,

Is there a supported way to change the color of the Now Assist (Virtual Agent) launcher icon displayed in the bottom-right corner of Employee Center/ESC? Is this controlled through theming, branding, UI Builder, or CSS customization?

Any guidance would be appreciated.
Thanks!

namanajain · ‎08-27-2026

Got the solution from servicenow side

When Enhanced Chat is enabled on a Service Portal, modifying the theming CSS variables described in the Now Assist full‑page theming documentation does not affect the FAB icon colors. The variables are ignored, leaving the default gradient background and FAB colors unchanged, which prevents customers from customizing the chat appearance as intended.

Workaround

1. Open the Service Portal record that hosts the Enhanced Chat.
2. In the **CSS Variables** field, add the following definitions, replacing **#0000FF** with the desired color value:

```css
now-assist-full-page-wrapper-app {

--now-actionable--primary-ai--background-color-gradient--start:

#0000FF;

--now-actionable--primary-ai--background-color-gradient--end:

#0000FF;
--now-assist-selfservice_FAB_hover_color_1: #0000FF;
--now-assist-selfservice_FAB_active_color_1: #0000FF;
}
```

3. If a gradient is not required, set the same color for both

`--now-actionable--primary-ai--background-color-gradient--start`

and

`--now-actionable--primary-ai--background-color-gradient--end`.

4. If want to customize the sparkle icon color inside the FAB, please include: --now-assist-selfservice_FAB_icon_color: #desired-color-HEX-value in above css block

5. Save the portal record and refresh the page; the FAB colors now reflect the specified values.

Thanks,
Naman

View solution in original post

namanajain · 3 weeks ago

Yes it work in Australia release I am working in Australia release only .
For hover change use only the :-

now-assist-full-page-wrapper-app {
--now-assist-selfservice_FAB_hover_color_1: #0000FF;
--now-assist-selfservice_FAB_active_color_1: #0000FF;
}

Use this and change the color.
Thanks,
Naman Jain