Now Assist in Virtual Agent - Chat link that points to a specific catalog item

[JLeong]

Good day!

I am creating an email notification that has a link to a virtual agent chat window that directly points to a specific catalog item that is conversational. 

I dont have a specific topic for ordering a catalog item and we are using Employee Center (esc). Could someone please help structure the URL.

Thank you in advance.

Regards,

Jocelyn

[Tanushree Maiti]

Hi @JLeong 

Refer KB: KB2697452 How to create a direct URL for Now Assist Virtual Agent 

Also check:

Configure URL navigation for chat links 

Configuring Virtual Agent notifications