how to check and display the thumbs up and thumbs down feedback received from users in now assist VA
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‎03-04-2025 12:05 AM
for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.
but need to know where those feedback are getting stored and need to display those feedback in the dashboard.

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‎04-25-2025 12:34 AM - edited ‎04-25-2025 02:48 AM
I had the same question on the thumbs up and thumbs down on the summarization skill. I can see its included in the Skills performance dashboard as part of the Now Assist Analytics

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‎05-22-2025 06:55 AM
Hi - Little late but that metadata can be accessed on the "sys_gen_ai_log_metadata" table and can now be used for reporting
https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-ana...
you have to be on the Xanadu release to access the table

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‎05-22-2025 07:01 AM
Thanks @Miguel Donayre I did stumble upon the metadata table recently.
Do you know the difference between the "sys_gen_ai_log_metadata" and the 'sys_gen_ai_usage_log' tables?
There seems to be a lot more rows of data on the sys_gen_ai_log_metadata table than the sys_gen_ai_usage_log.