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how to check and display the thumbs up and thumbs down feedback received from users in now assist VA

manojn11
Tera Contributor

for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.
but need to know where those feedback are getting stored and need to display those feedback in the dashboard.

7 REPLIES 7

I had the same question on the thumbs up and thumbs down on the summarization skill. I can see its included in the Skills performance dashboard as part of the Now Assist Analytics

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Hi - Little late but that metadata can be accessed on the "sys_gen_ai_log_metadata" table and can now be used for reporting 
https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-ana...
you have to be on the Xanadu release to access the table

Thanks @Miguel Donayre I did stumble upon the metadata table recently.

 

Do you know the difference between the "sys_gen_ai_log_metadata" and the 'sys_gen_ai_usage_log' tables?

 

There seems to be a lot more rows of data on the sys_gen_ai_log_metadata table than the sys_gen_ai_usage_log.