Where to check the thumbs up and thumbs down feedback received from users in Now Assist VA

[Sameeksha M]

For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow.

Please let me know the solution for this query.

[Dr Atul G- LNG]

Hi @Sameeksha M 

For VA feedbacks we have one table called "sys_gen_ai_log_metadata" where this feedback gets store , attached screen shot for refernce