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How to configure delegate a user through using Virtual Agent

samarballav
Tera Contributor

Hi All,

 

Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. 

 

Thank you in advance. 

6 REPLIES 6

NityaB161013953
Mega Patron

You can delegate a user using a Virtual Agent Action with a Lookup Utility on the sys_user table, but if it's slow to load, try applying filters like active=true^rolesLIKEitil to limit results. Also, consider enabling "Reference Qualifier" or "Type Ahead Search" to speed up lookups. If performance is still poor, use a Script block to fetch specific user data based on input instead of loading the full list.

yesubabu Jonnal
Tera Contributor

1. Define the Use Case
2. Create a Virtual Agent Topic
3. Add User Input Nodes
4. Use Script Action or REST Action
5. Handle Long Load Times (Optional)

 

Refer the Youtube link :https://www.youtube.com/watch?v=EvuL3NZBRwA