How to configure delegate a user through using Virtual Agent
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06-23-2025 02:35 AM
Hi All,
Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load.
Thank you in advance.
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06-23-2025 05:08 AM
You can delegate a user using a Virtual Agent Action with a Lookup Utility on the sys_user table, but if it's slow to load, try applying filters like active=true^rolesLIKEitil to limit results. Also, consider enabling "Reference Qualifier" or "Type Ahead Search" to speed up lookups. If performance is still poor, use a Script block to fetch specific user data based on input instead of loading the full list.
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06-23-2025 08:52 AM
1. Define the Use Case
2. Create a Virtual Agent Topic
3. Add User Input Nodes
4. Use Script Action or REST Action
5. Handle Long Load Times (Optional)
Refer the Youtube link :https://www.youtube.com/watch?v=EvuL3NZBRwA