How to create request within VA?

[JordyZ]

Hi,

I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request?

Thanks!

[Paul Curwen]

There used to be a 'Submit Request' Topic a while back, but now deprecated (think sometime in 2022).  

https://www.servicenow.com/community/virtual-agent-forum/help-on-a-topic-submit-a-request-deprecated...

There is however an OOTB Topic Block called 'Request Catalog Item' this video is a decent step by step example of how this can be used for your requirements: 

https://www.servicenow.com/community/virtual-agent-forum/help-on-a-topic-submit-a-request-deprecated...

[JordyZ]

Hi @Paul Curwen ,

It seems you've linked the same URL twice, could I have the correct one for the video? Thanks!