Hi,
Sorry for keep asking questions these past two days. I'm new to VA, please bear with me.
In a custom topic block called "contextual search 3", I have a boolean variable called "no search result" that asks the user whether he/she would like to ask another question because no search result has been found.
I have the output parameter for this variable configured like this:
I'm using this topic block in another topic. If the "no search result" variable in the topic block is Yes (meaning user would like to ask another question), then the main topic should loop back to "how can I help you, what's your question?", but instead it jumps straight to "request, chat agent, or close" static choices.
I have the "ask a new question" decision condition set up like this to try multiple methods, but none of them are working.
Any help is appreciated!
The decision tree in the main Topic has 4 routes
There are three decisions, the first one will conflict with the second or third one depending on what the answer was in that Boolean.
You need a decision with two paths coming out of the contextual search, then a new question asking if the user wants to ask a new question.
The decision tree in the main Topic has 4 routes
There are three decisions, the first one will conflict with the second or third one depending on what the answer was in that Boolean.
You need a decision with two paths coming out of the contextual search, then a new question asking if the user wants to ask a new question.
