How to create Small talk Topics for Virtual Agent

[saranyavs]

Hi All,

I want to implement small talk topics & have gone though the Servicenow docs on small talk related topic. Few queries on this.

1)Could not find the predefined small talk topic: Time and Date., is mentioned in doc.

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

2)NLU Model for Virtual Agent Setup Topics Plugin-"com.glide.cs.nlu.topics"  is already activated . Is there any other plugin or settings to be enabled?

3)I have created 1 topic with category as 'Small talk topic'. But its not available in between any conversation.

Please assist.

Regards,

Saranya

[Miguel Donayre]

have you tried turning on this plugin - ITSM NLU Model for Virtual Agent Conversations?

[Miguel Donayre]

is this plugin turned on - com.glide.cs.chatbot ?

[darius_koohmare]

Hi,

Small talk is just a category. You publish a small talk topic like any other topic you create.

The key feature to enable is 'Resume topic flow'. This will cause the bot to answer the small talk, then go back to where it is going.

You define this at the topic property/definition page.

[Yasmin]

Hi, I'm looking into creating small talk topics. Are there any examples of small talk topics we can reference?