AI Search Fallback Genius Results
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‎02-28-2025 02:32 AM
- Am I understanding correctly, that AI Search Fallback can only generate "Genius Results" from articles that use the Q&A knowledge template?
- When using AI Search Fallback with Now Assist and LLM's, can it generate answers based on the the content of any knowledge article, regardless of which template was used?
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‎02-28-2025 05:42 AM
Hi @Drothery
I think it can be done, but as far as I know, it is a subtopic, and the core code is not accessible to us. You can check the configuration of the fallback option.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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