AI Search Fallback Genius Results

Drothery
Giga Guru

‎02-28-2025 02:32 AM

  1. Am I understanding correctly, that AI Search Fallback can only generate "Genius Results" from articles that use the Q&A knowledge template?
  2. When using AI Search Fallback with Now Assist and LLM's, can it generate answers based on the the content of any knowledge article, regardless of which template was used?

 

0 Helpfuls
  • 360 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-28-2025 05:42 AM

Hi @Drothery 

I think it can be done, but as far as I know, it is a subtopic, and the core code is not accessible to us. You can check the configuration of the fallback option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls