Hi Community,
I’m exploring a way to enhance the Virtual Agent in ServiceNow by enabling it to convert natural language queries into actionable links. The idea is for users to type queries like:
“Get me all knowledge articles expiring today”
“Show me open incidents assigned to me”
And the Virtual Agent responds with a clickable link that takes the user directly to the filtered results or relevant page.
Need Help:
How can I implement this functionality in ServiceNow?
Are there out-of-the-box capabilities or configurations to achieve this?
If scripting is needed, what would be the best approach for mapping queries to dynamic URLs?
Any references, examples, or documentation would be greatly appreciated!
