How to get catalog item link ?

[Pavan Kumar28]

Hi all,

We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured.

Thanks and regards,
Pavan Kumar Gosani.

[Lynda1 · Accepted solution]

return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&sys_id=' + vaInputs.catalog_item_id1;

Did you add a Script variable that sets the two bolded items?

BaseUri we are using 

(function execute() {

return gs.getProperty('glide.servlet.uri');

})()

portalName we have the below , 

(function execute() {

if (vaContext.deviceType == 'ios' || vaContext.deviceType == 'android')

return 'mesp';

return gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url');

})()

[Pavan Kumar28]

Hello @Lynda1,

Thank you for your valuable information; it is really helpful for me.

Regards,
Pavan.