How to get catalog item link ?

[Pavan Kumar28]

Hi all,

We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured.

Thanks and regards,
Pavan Kumar Gosani.

[Lynda1]

We were not able to use that Request Catalog item Topic Block. For the link itself,  we use the Link output.

In the label, we have this:

(function execute() {

var item = new sn_sc.CatItem(vaInputs.catalog_item_id1);

if (item) {

var catItemJson = item.read({

'name' : ''

}, false);

return catItemJson.name || '';

}

return '';

})()

The link we have this

(function execute() {

return vaVars.baseUri + vaVars.portalName + '?id=sc_cat_item&sys_id=' + vaInputs.catalog_item_id1;

})()

catalog_item_id1 is coming from the catalog search topic block.

[Pavan Kumar28]

Hello @Lynda1,

I am now able to obtain the catalog item link. However, whenever I attempt to open the link, the catalog does not load, and I receive an error message stating, " The page you are looking for could not be found ". I have attached a screenshot for reference. Could you please assist me in resolving this issue?.

Flow:

Error Message:

Thanks and regards,

Pavan.

[Pavan Kumar28]

Hello @Lynda1,

I am now able to obtain the catalog item link. However, whenever I attempt to open the link, the catalog does not load, and I receiving an error message stating, "The page you are looking for could not be found." I have attached a screenshot for reference. Could you please assist me in resolving this issue?

Flow :

Error Message:

Thanks  and regards,
Pavan.

[Pavan Kumar28]

Hi Lynda1,

I am now able to obtain the catalog item link. However, whenever I attempt to open the link, the catalog does not load, and I receive an error message stating, "The page you are looking for could not be found." I have attached a screenshot for reference. Could you please assist me in resolving this issue?

Error Message:

Flow :

Thank you and regards,
Pavan.