How to hide "open chat window" at virtual agent icon in portal ?

judithar120
Tera Contributor

‎05-26-2025 10:18 AM

I want to hide  "open chat window" virtual agent icon in portal , need help on this . 

 

judithar120_0-1748279860473.png

 

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6 REPLIES 6

Roshnee Dash
Tera Guru
In response to abirakundu23

‎06-12-2025 10:47 AM

Hi @judithar120 
Try once by clearing the Cache.

If still the issue is there

1.Checksp_agent_chat_configTable

  • Go to the Navigator and enter:
    sp_agent_chat_config.LIST
  • Important: If any record in this table has the Portal field left empty, the chat icon will appear on all portals.
  • Fix: Make sure:
    • Every record has a specific portal assigned.
    • Your portal is not listed in any of those records.

 2. Remove the Virtual Agent Widget

  • Navigate to the Page Designer for your portal.
  • Look for the Virtual Agent widget (often added in the footer or header).
  • Remove this widget from the layout.
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Stay awesome,
Roshnee Dash
0 Helpfuls

nityabans27
Giga Guru

‎06-23-2025 05:09 AM

Navigate to Service Portal > Agent Chat

Open the record that includes the portal in question.

Set the 'Active' field to false.

0 Helpfuls