How to improve search capability for virtual agent

[sandeep173]

Hey Everyone,
I need some help for the below mentioned issue.
If an user search for " I need a laptop" the relevant results should be based on "laptop", but I'm getting some irrelevant results based on the "need". How can we achieve this ? How can we get the relevant results.

Thanks in advance,

[Dr Atul G- LNG]

Hi @sandeep173 

I think this is expected behavior. The reason is that VA works with data, meaning the knowledge article. Try adding more accurate meta keywords in your KA so that the search can be more effective and accurate.