Name of the MS Teams Custom App integrated with ServiceNow (on the MS Teams Sidebar not the chat)

[AngelinaS]

Is it possible to modify the name (f

[AngelinaS]

Is it possible to modify the name of the Virtual Agent on the MS Teams Sidebar? Is that also done on the MS Teams side or does the MS Teams Integration to ServiceNow block that out since they developed the actual app?

[Chris D]

Are you talking about the Now Virtual Agent app that's available in the Teams app store?

It sounds like you're referring to the pinned apps menu on Teams (left-side bar), in which case, it uses the app's short name and the answer is, yes, you can can change the short name easily - you just won't use the "Now Virtual Agent" app available in Teams - you need to deploy your own Teams app manifest which you can easily generate in ServiceNow via ServiceNow for Microsoft 365 > Application Manifest > ServiceNow for Teams - it'll spit out a zip file and you can give to your Teams admin who can install it for you.

Create and download the manifest file for pre-published apps