How to improve search capability for virtual agent
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‎03-24-2025 08:37 AM
Hey Everyone,
I need some help for the below mentioned issue.
If an user search for " I need a laptop" the relevant results should be based on "laptop", but I'm getting some irrelevant results based on the "need". How can we achieve this ? How can we get the relevant results.
Thanks in advance,
1 REPLY 1
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‎03-25-2025 01:39 PM
Hi @sandeep173
I think this is expected behavior. The reason is that VA works with data, meaning the knowledge article. Try adding more accurate meta keywords in your KA so that the search can be more effective and accurate.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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