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How to integrate Virtual Agent with Teams without Teams Admin

chadlockwood
Kilo Sage

‎09-01-2022 02:25 PM

We are preparing to deploy the Virtual Agent and integrate with MS Teams. I have the ServiceNow admin role but I do not have an admin role in Teams/Azure. Can anyone describe the process for accomplishing this? Or is it actually a requirement to be both a ServiceNow admin and a Teams/Azure admin?

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chadlockwood
Kilo Sage
In response to Muralidharan BS

‎09-07-2022 01:25 PM

I was given Teams Administrator in our lower environment and was able to successfully install the integration. I'm hoping that is enough but I have passed on the potential need for more.